Returns & Refund Policy

 

 

At Mars Tec, we are committed to providing our customers with the highest quality phone accessories. We want you to be completely satisfied with your purchase. However, we understand that sometimes circumstances may require a refund or return. Please review our Refund & Return Policy below for more information:

 

1. Eligibility for Refunds and Returns:

   – To be eligible for a refund or return, you must have purchased the product directly from the Mars Tec website or through our authorized resellers.

   – The product must be in its original condition, unused, and in the original packaging.

 

2. Refund and Return Process:

   – If you are not satisfied with your purchase and wish to initiate a refund or return, please contact our customer support team within 14 days of receiving your order.

   – Our customer support team will guide you through the return process and provide you with a return authorization if applicable.

   – Please ensure that the returned product is securely packaged to prevent any damage during transit.

 

3. Refund Options:

   – Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

   – If approved, a refund will be processed to your original method of payment within a reasonable timeframe.

   – Please note that shipping and handling charges are non-refundable, and any return shipping costs will be the responsibility of the customer unless the return is due to a manufacturing defect or error on our part.

 

4. Exchanges:

   – We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

 

5. Damaged or Defective Items:

   – In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.

   – We will work with you to resolve the issue by offering a replacement, repair, or refund, depending on the specific circumstances.

 

Please note that this Refund & Return Policy applies only to purchases made through the Mars Tec website or authorized resellers. If you have any questions or concerns regarding our policy or need assistance with a refund or return, please don’t hesitate to reach out to our dedicated customer support team.

 

At Mars Tec, we value your satisfaction and strive to provide you with exceptional products and service. Thank you for choosing Mars Tec for your phone accessory needs!

 

This Refund & Return Policy is effective as of [25 May 2023]. Mars Tec reserves the right to modify or update this policy at any time without prior notice.